![]() ![]() In any circumstance, If the error is attributable to AROMAS DA VILLA, the order will be re-dispatched free of charge to the Customer, or, in case of cancellation, the full amount will be returned (postage included). If the exchange requires shipping costs, these will be responsibility of the customer.ĪROMAS DA VILLA considers different types of returns (product return without exchange):ġ) Returns because the item sent by AROMAS DA VILLA is the wrong product or wrong purchase order, or has defect(s) Ģ) Returns due to an error in the addressee's address, attributable to the Client, it will only be sent again, upon the Client's correct address information by e-mail and after a new payment of the postage value by the Client.ģ) Other returns. You will need to tell us that you want to perform an exchange and provide all the necessary elements for the analysis of your request, as well as identify the products you want to receive in exchange. To start the exchange process, the customer may do it directly it in the AROMAS DA VILLA physical store address, or by sending an email to mentioning the order number in the subject of the email. In this case, the customer must pay the difference in value We advise international customers to confirm/calculate applicable taxes and fees before placing an order.ĪROMAS DA VILLA performs product exchanges, when the products were correctly received and accepted by the customer, but the customer wishes to exchange them under the following conditions:Ī) Exchange of article for another of equal value (if it has not been opened or used, accompanied with proof of purchase) ī) Exchange of an article for an equal or different one with a higher value than the original (if it has not been opened or used, accompanied with proof of purchase ). ![]() ![]() Customers are responsible for any customs duties, fees or taxes that may apply to delivery, as well as the process of clearing the order. International shipping does not include taxes and fees. ![]() Other international destinations (World) (registered mail) :ĬTT Expresso (Rest of the World) - Average delivery time of up to 5 working days:Īll our national and international shipments are carried out with Registered Mail, allowing tracking and tracing of the package online throughout the transport. Mainland Portugal, Madeira Archipelago and Azores:ĬTT Expresso (Portugal) - Average delivery time of 1 working day:ĬTT Expresso for the Azores and Madeira, the deadline may be extended depending on transport limitations.ĬTT Expresso (Spain) - Average delivery time of 1 business day:Įuropean Union (Zone 2, registered mail) :ĬTT Expresso (Europe, Zone 2) - Average delivery time of 2 to 3 business days:Įuropean Union (Zone 3, registered mail) :ĬTT Expresso (Europe, Zone 3) - Average delivery time of 2 to 3 working days:Įuropean Union (Zone 3 Norway, registered mail) :ĬTT Expresso (Europe, Zone 3) - Average delivery time of 2 to 3 business days: After the processing time, the delivery times indicated below, which are announced by the respective carriers, in working days, not including any customs clearance times, must be considered (added). AROMAS DA VILLA delivers products in Mainland Portugal, archipelagos (Madeira and Azores), European Union, and other countries in the World.Īfter confirmation of the order and successful receipt of payment, up to 2 business days (on average) for order processing. ![]()
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